Vivid support
How can we help?
Answers to the questions we hear most, and a person to write to when they are not enough.
Contact us
Write to a person.
The fastest way to reach us is the feedback form inside the app (Settings → Send Feedback). Email works too.
We typically respond within 1–2 business days.
Privacy
Your journal is stored on your device and in your private iCloud — we cannot read it.
Frequently asked questions
How do I sync my journal across devices?
Vivid syncs automatically through your personal iCloud account — there is no separate sign-up. Make sure you are signed in to the same Apple account on both devices and that iCloud Drive is enabled in iOS Settings. Your journal is stored in your private iCloud; we never see it.
How do I back up or export my data?
Go to Settings → Export in the app. You can export CSV (for spreadsheets), JSON, or a Full Backup that can be restored on any device. Export remains available on the free plan.
How do I restore my Pro purchase on a new device?
Purchases are tied to your Apple account. On the paywall, tap "Restore Purchases." If it does not restore, confirm you are signed in with the Apple account that made the purchase.
How do I delete my data?
Your journal lives on your device and in your private iCloud, so deleting the app and its iCloud data (iOS Settings → your name → iCloud → Manage Storage) removes it completely. We keep no copies. To also delete any feedback you sent us, email us.
My Home Screen widgets are not updating. What should I do?
Widgets refresh on a schedule controlled by iOS. Opening the app forces the data to update. If a widget looks stuck, try removing it from your Home Screen and adding it again.
Why did my daily reminder not arrive?
Check that notifications are allowed for Vivid in iOS Settings → Notifications. If you previously denied permission, the app will show a banner in Settings with a shortcut to fix it.